Bookings & Walk in Policy

All appointments can be booked, rescheduled, or cancelled directly through the online booking site, via phone or in person. Your credit card must be placed on file to book an appointment, and no charges will occur until the time of your appointment. Due to the customized nature of our services, our team always recommends that our guests create customized beauty regimens with their team members and pre-book multiple appointments when possible to ensure getting in for their desired services when needed. Please know that we do our very best to accommodate but at times our wait times may be longer than expected. Therefore, walk-ins are ALWAYS welcome but may not be able to be seen at the time of the walk-in.

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Cancellation policy

We understand that unexpected circumstances may arise, we require a credit card or debit card on file to hold your appointment, Please provide at least 48 hours notice if you need to cancel or reschedule, Cancellations must be made through the appointment link or by phone or texting 505-433-1862; we do not accept cancellations via social media. Any appointment cancellation within 48 hours will be charged 30% of full service amount, Cancellations or rescheduling within 24 hours of the appointment time will be charged 50% of full service amount. This cancellation fee is not refundable to ensure that the service provider is compensated to some degree for the loss of income. 

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Late Arrivals

We always try to be as understanding as possible. We also value your time as well as the time of our other clients. If you arrive more than 15 minutes late for your scheduled appointment, there may be a need to reschedule your session or shorten the treatment duration. However, we will do the very best to deliver the highest quality results in the shortened treatment time. The full price of the originally scheduled appointment will still apply.

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Missed Appointments/no shows

While we understand that unforeseen circumstances can occur, a missed appointment where no notice is given not only affects our ability to serve other clients but also results in lost time and resources.  60% of the service reserved will be charged to the card on file. After 3 no-show appointments, we reserve the right to no longer book your services at Rain Salon & Head Spa.

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Service Refunds Policy:

No Refunds on Services Rendered: Once a service has been completed, we do not offer refunds. If you have any concerns about your treatment, please let us know during your visit, and we will do our best to address them.

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Product Refunds policy

If you feel that you are not fully satisfied with the products that you have purchased, like-new and gently-used products may be returned or exchanged within 7 days for a full refund. Please keep your receipt or proof of purchase.

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Inclement Weather Policy

There may be times when the weather causes the need to cancel appointments. Because we respect your safety and our staff’s safety, we will remove the consideration of our 48-hour cancellation fee. We will absolutely push to schedule these canceled appointments in as little time as possible. Please know that we never want to inconvenience anyone. If we are able to arrive in a safe and timely matter., we will do our best. If we need to close due to inclement weather or other emergencies, the team will contact each client once we get bearings on when we’ll be re-opening after any weather challenges or emergencies.

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Child Safety Policy

Due to the size of our establishment, all the chemicals and dangerous tools in a salon environment, we ask that any children not receiving services not be brought to the salon. Additionally, we ask that any companions not receiving services also wait outside or in our waiting area during your visits. Our space is very limited and it would reduce crowding for a more enjoyable experience. We appreciate your understanding. Your child’s safety and the environment is a top priority as well as the enjoyment and relaxation of other guests in the salon at the same time. 

 

Pet Policy

Unfortunately, New Mexico state laws prohibit us from allowing animals in the salon except for service animals with identification.

 

Payment Types, Gratuities & pricing Policy

We accept Discover, Amex, Visa, Mastercard, Apple pay, and Google pay. Tips are appreciated and accepted by card on file, cash, Venmo, or Zelle.

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Payment for services is to be paid in full at the time of service. We do not allow any negotiations on pricing whatsoever. In an effort to protect the business and our employees, any refusal of payment at the time of service payment will be handled as an act of theft and Rain Salon & Head Spa reserves the right to call the authorities to file a report. We strive to communicate clearly prior to this so that this scenario will never happen... as we always want to serve our guests with the utmost professionalism and kindness. Please ensure that you ask the total cost of services prior to receiving the service. We always appreciate your loyalty and business. We are committed to making your experience a beautiful experience! 

 

Service adjustment

If you are not satisfied with your experience, please let us know within 7 days,  any adjustments outside of the 7 days time frame will be considered a new service and charged accordingly. All services are non-refundable, but if you feel that your service didn't quite meet your expectations, you can contact the salon within 7 days after your appointment to schedule an adjustment with your original stylist. Please keep in mind that some services like going lighter, removing box color, etc. take several sessions and therefore do not qualify as adjustments. The modification request cannot be a different end goal, However, in the case that the original stylist is unavailable, or if you feel that they are unable to provide the service, an exception may be made and the adjustment may be scheduled with someone else. To honor any complementary services we must see your hair in person to make a complete assessment. At RAIN SALON & HEAD SPA, we stand behind our work, so please don’t hesitate to reach out to us directly.

 

Social Media policy 

Our purpose in our social media policy is to establish our use of images, videos, words, references and shares throughout all of our social media sites to market our expertise, experience, customer service, service offerings and client management as well as create relevant content that shares our company’s brand, it’s people, it’s philosophies and its service to our community. We recognize that technology allows us unique opportunities to engage and that we must do so with the utmost respect, positivity and diligence, with respect to all involved. Our team has a policy that holds them to a high standard with the way they must conduct themselves publicly that represents our brand to the highest caliber.

 

We’ll refrain from explicitly sexual, political or religious shares so as to not offend any of our audience. We have a firm policy to stay neutral and display what we do, have fun and share ideas as well as inspiration.Our objective is to always maintain civility and conduct ourselves with professionalism. Our team’s opinions may not always reflect our business. Employees are never allowed to disclose private information about our guests and our company. We have a firm policy that our company and representatives of our company are to avoid taking public positions against organizations and people. We will have model release forms that ask permission to share, re-share and tag our guests in sharing about work that we do. In the effort to collect and curate content, we may film, record, shoot images and post ads that involve our salon community. Please let us know if you do not wish to be included in any social media shares.

 

Online Booking Policy

We highly recommend that any NEW CLIENT schedule a consultation first prior to any chemical services in order for us to guarantee there is the accurate amount of time scheduled for the results. We want to make sure you have plenty of time and attach to the correct salon professional to build a long lasting relationship. Please  book online at www.rainsalonheadspa.com or call us  to set up a complimentary consultation for your hair services. By booking this appointment, you agree to receive text messages or email from Rain Salon & Head Spa. You can reply STOP to opt out anytime. 

 

Client & Staff Illness Policy

If you’re feeling sick or are contagious on the day of or the day before your appointment, please let us know asap so that we can reschedule you. Due to how closely we work with our guests and each other, we try very hard to mitigate illness whenever possible. It’s very important that our salon team stay as healthy as possible so that we can continue to serve our guests.

 

A 48  hour cancellation policy will apply in a client illness scenario.

 

In order to ensure that we maintain a healthy environment, our team may have illnesses as well. We will strive to give at least 36-48 hours of notice unless this cannot be avoided. At times, acute and immediate illness cannot be avoided. We will offer another service provider to the client as well as the option to reschedule for the soonest available time.

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Right of Refusal policy

We at Rain Salon & Head Spa reserve the rights to refuse any service that we feel endangers our environment, staff and other guests.