At Rain Salon & Head Spa, we are committed to providing an inclusive and welcoming environment for all of our clients. We understand the importance of accessibility and strive to ensure that our services, facilities, and experiences are accessible to everyone, including individuals with disabilities. This policy outlines our dedication to inclusivity and the measures we take to accommodate the diverse needs of our clients.

 

1. Facility Accessibility

• Entrances and Parking:

  • Our facility provides designated accessible parking spaces located near the entrance.

  • Our main entrance is wheelchair-accessible, with a ramp and automatic doors for ease of entry.

• Interior Design:

  • Pathways and service areas are designed to accommodate wheelchairs and mobility devices.

  • Adjustable chairs and accessible sinks are available for salon and spa services.

  • Restrooms are fully ADA-compliant with appropriate grab bars and maneuvering space.

 

2. Service Accessibility

• Personalized Accommodations:

  • We welcome requests for adjustments to enhance comfort and accessibility, such as offering quieter service areas for clients sensitive to noise or providing alternative communication methods for clients with hearing impairments.

• Inclusive Communication:

  • Our team is trained to communicate clearly and respectfully, ensuring a positive experience for all clients, including those with sensory or cognitive disabilities.

  • Visual aids, written materials, and assistive communication devices are available upon request.

• Special Assistance:

  • If you need assistance entering or navigating the salon, our staff is happy to provide support.

  • We encourage clients to inform us of specific needs when booking appointments to allow us to prepare accommodations.

 

3. Online Accessibility

• Website Usability:

  • Our website is designed to meet Web Content Accessibility Guidelines (WCAG) 2.1 standards, ensuring that it is accessible to users with varying abilities.

  • Features include:

    • Alternative text for images.

    • Keyboard navigation compatibility.

    • Screen reader support.

    • High-contrast design options for visual accessibility.

• Booking Assistance:

  • Clients may book appointments online, by phone, or in person. If assistance is needed, our team is available to help with the booking process.

 

4. Staff Training

• Our team members are regularly trained on accessibility practices, including:

  • Understanding and adhering to ADA standards.

  • Providing courteous and effective assistance to clients with disabilities.

  • Recognizing and addressing diverse accessibility needs.

 

5. Service Animals

• Service animals trained to perform tasks for individuals with disabilities are welcome in all public areas of the salon and spa.

 

6. Feedback and Continuous Improvement

• We are committed to continuous improvement and value feedback from our clients. If you have suggestions or encounter any accessibility barriers, please let us know:

  • In Person: Speak with a member of our management team.

  • By Phone: Call us or text us at (505) 210 3559

  • By Email: Contact us at service@rainsalonheadspa.com

 

7. Emergency Procedures

• In case of an emergency, our staff is trained to assist clients with disabilities in safely exiting the premises.

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Commitment to Inclusion

At Rain Salon & Head Spa, we believe that beauty and self-care should be accessible to everyone. We are dedicated to ensuring that all clients feel comfortable, respected, and valued. If you have any questions about our accessibility policy or require specific accommodations, please do not hesitate to reach out.

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Thank you for choosing Rain Salon & Head Spa. We look forward to serving you!